Privacy Policy

Effective Date: January 2, 2025

This Privacy Policy explains how Duo Labs, Inc. ("Pinch," "we," "us," or "our") collects, uses, and protects personal information through our digital properties and services, including our website, applications, and other activities that link to this Privacy Policy (collectively, the "Service").

Pinch provides a real-time video conferencing and translation platform that enables seamless communication across languages. This Privacy Policy does not cover how we process information on behalf of our business customers while delivering Pinch services. If you have concerns regarding personal information processed on behalf of a business customer, please contact that customer directly.

The Service is designed for use by businesses and their representatives, and not for personal or household use. Accordingly, all personal information we collect is treated as relating to individuals in their capacities as representatives of a business.

Index

  1. Personal Information We Collect
  2. How We Use Your Personal Information
  3. How We Share Your Personal Information
  4. Your Choices
  5. Security
  6. International Data Transfers
  7. Children
  8. Changes to This Privacy Policy
  9. How to Contact Us

1. Personal Information We Collect

Information You Provide to Us

Personal information you provide may include:

  • Contact Data: Name, email address, company name, professional title, and phone number.
  • Profile Data: Account credentials such as username, password, and profile preferences.
  • Communications Data: Messages and inquiries you send to us, including via email or support channels.
  • User Content Data: Any audio, video, or text content uploaded to the Service for translation or conferencing purposes. This may include biometric data such as voiceprints or facial geometry for service functionality.
  • Payment Data: Billing details, such as payment card or bank account information.
  • Marketing Data: Preferences for receiving marketing communications and details about interactions with our campaigns.

Information Collected Automatically

We, our service providers, and partners may collect:

  • Device Data: IP address, operating system, browser type, screen resolution, and device identifiers.
  • Usage Data: Pages viewed, time spent on the Service, links clicked, and interactions with emails.
  • Location Data: General location information, such as city or geographic area.

Cookies and Similar Technologies

We use cookies and other tracking technologies to collect and store information about your use of the Service. For more information, see our Cookie Notice.

2. How We Use Your Personal Information

We use your information to:

  • Provide and Operate the Service: Enable video conferencing, translation, and other features.
  • Improve the Service: Analyze usage trends and develop new features.
  • Personalize Your Experience: Tailor settings, preferences, and interactions.
  • Communicate with You: Send updates, service-related announcements, and customer support responses.
  • Ensure Security: Protect against unauthorized access or misuse of the Service.
  • Market and Advertise: Promote our Service and analyze marketing effectiveness (with your consent).

3. How We Share Your Personal Information

We may share your information with:

  • Service Providers: Vendors that help us operate the Service, such as hosting, analytics, and payment processing.
  • Business Customers: Data processed on behalf of enterprise customers is shared only as required to provide the Service.
  • Advertising Partners: Third parties for interest-based advertising (with your consent).
  • Legal Authorities: Government entities or others when required by law.
  • Business Transfers: During mergers, acquisitions, or other business transactions.

4. Your Choices

  • Access and Update: Update account details through your profile or by contacting support.
  • Opt-Out of Marketing: Unsubscribe using the link in our emails or by contacting us.
  • Cookies: Manage cookies through your browser or our Cookie Notice.
  • Delete Your Data: Request deletion of your account and data by contacting support.

5. Security

We implement technical, organizational, and physical safeguards to protect personal information. However, no system is entirely secure, and we cannot guarantee absolute security.

6. International Data Transfers

Your information may be transferred and processed in countries outside your own, including the United States. We comply with applicable legal requirements for such transfers.

7. Children

The Service is not intended for individuals under 18 years old. If we learn that we have collected information from a child without appropriate consent, we will delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If changes are material, we will notify you by posting the revised policy and updating the effective date above.

9. How to Contact Us

If you have any questions, please contact us:

  • Email: support@startpinch.com
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